Basler SCOUT LIGHT User Manual Page 150

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Troubleshooting and Support
142 Basler scout light
11.4.1 My Camera Is Not Being Recognized
Use this chart if your camera is connected to a PC, but is not being recognized by the PC.
Correct
the
power
source
No
Yes
No
Does your PC have a Windows XP or a
Windows 2000 operating system?
Go to the “I Do Not Get an Image”
troubleshooting chart.
Yes
Make sure that the correct camera driver is
associated with the camera. To do this, perform
the "Associating the Driver with Additional
Cameras" portion of the installation procedure.
Start the pylon Viewer software. Is your camera listed in
the device tree at the left side of the viewer window?
The cameras will only work with these
operating systems
No
Yes
No
Open the Windows device manager. Do you see a
device listing for “Basler pylon 1394 Digital Cameras”?
Yes
No
Troubleshooting
is complete. Exit
this chart.
Yes
No
Yes
Contact Basler technical support. The contact
numbers appear on the title page of this manual.
If you are using a desktop PC or a laptop equipped with an IEEE 1394
adapter card, swap the adapter card with a known good card.
Does this correct the problem?
Replace the IEEE 1394 cable(s) that runs between the
camera and the PC with a known good cable.
Does this correct the problem?
Check the camera power source:
If the camera is connected to an IEEE 1394 adapter in a desktop computer, consult the instructions for
the adapter and make sure that the adapter is properly configured to supply power to the camera.
If the camera is connected to a powered hub, make sure that the
power supply for the hub is working properly.
If the camera is connected to a laptop, you should use a powered hub between the laptop and the
camera or you should install a PCMCIA IEEE 1394 adapter card that connects to an external power
supply. (The IEEE 1394 connector available on many laptops does not supply power to the camera.)
Is your power source correct?
Troubleshooting
is complete. Exit
this chart.
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